PRIVACY POLICY

1. General Provisions

This Privacy Policy explains how CRP Robots («we») collects, uses, and protects personal data through the website https://www.crp-robot.com («Site»).

• By visiting the Site, filling out contact forms, requesting a quote, or using other interactive services, you confirm that you have read and accept this Privacy Policy.

• For any questions, you may contact us at info@crp-robot.com.

2. Key Definitions

• Personal data — any information relating to an identified or identifiable individual (e.g., name, phone number, email, company name, IP address, cookie data, browser and device information).

• Data Controller — CRP Robots, which determines the purposes and means of processing personal data.

• Data subject — the individual whose personal data is processed.

• Processing — any operation performed on personal data, such as collection, recording, storage, use, transfer, or deletion.

3. What Personal Data We Collect

We may collect the following categories of personal data:

• Identity and contact information

  • – First name, last name, phone number, email address, company name, position.

• Customer transaction information

  • – Quote requests, order details, message and correspondence content, preferred products and services.

• Technical and usage data

  • – IP address, browser type and version, operating system, device type, visit date and time, pages visited, click data, and cookie data.

• We do not intentionally collect special categories of personal data (e.g., health, religion, political views) through the Site.

4. How We Use Your Data

We process your personal data for the following purposes:

• Processing purposes

  • – Responding to inquiries, quote requests, and sales questions
  • – Providing information about industrial robots and automation solutions
  • – Managing contracts, orders, and after-sales support
  • – Communicating via phone, email, or messaging apps
  • – Sending informational and marketing materials (with your consent where required)
  • – Improving and securing our Site
  • – Analyzing visitor statistics and user experience
  • – Complying with legal obligations and protecting our rights

5. Legal Basis for Processing

We process personal data based on one or more of the following grounds:

• Legal bases

  • – Your consent — for marketing communications, cookies, and other activities where required.
  • – Contractual necessity — to fulfill a contract or take steps prior to entering into a contract.
  • – Legal obligation — to comply with applicable laws and regulations.
  • – Legitimate interests — to ensure Site security, prevent fraud, improve services, and protect our business interests, provided your rights and freedoms are not overridden.

6. How We Share Your Data

We may share your personal data with:

• Recipient groups

  • – Our business partners — for product supply, technical support, and project execution
  • – Service providers (e.g., hosting, email, cloud, analytics) — under contract
  • – Legal, accounting, or consulting professionals — as needed
  • – Public authorities — where required by law

• We require all third parties to protect your data and process it only in accordance with our instructions.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure, including:

• Security measures

  • – SSL/TLS encryption for secure data transmission
  • – Firewalls and access control mechanisms
  • – Regular backups and security updates
  • – Restricted access to authorised personnel only
  • – Staff training on data protection

8. Data Retention

• We retain your personal data only as long as necessary for the purposes outlined in this Policy or as required by law. When data is no longer needed, it is securely deleted, destroyed, or anonymised.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Your rights

  • – Right to access — know what data we hold about you
  • – Right to rectification — correct inaccurate or incomplete data
  • – Right to erasure — request deletion of your data
  • – Right to restriction — limit how we use your data
  • – Right to data portability — receive your data in a portable format
  • – Right to object — object to certain processing activities
  • – Right to withdraw consent — withdraw consent at any time (where processing is based on consent)
  • – Right to lodge a complaint — complain to a supervisory authority if applicable

• To exercise your rights, contact us at info@crp-robot.com. We may ask for information to verify your identity.

10. Cookies and Tracking Technologies

• We use cookies and similar technologies to improve Site functionality, analyse traffic, and enhance user experience. For detailed information, please see our Cookie Policy available on the Site.

• You can manage or disable cookies through your browser settings.

11. International Data Transfers

• Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may have different data protection laws.

• We ensure that appropriate safeguards (such as Standard Contractual Clauses or equivalent measures) are in place for such transfers to protect your data.

12. Updates to This Policy

• We may update this Privacy Policy from time to time. The current version will always be available on the Site. We encourage you to review it periodically.

• Material changes will be communicated through the Site or by other appropriate means.

13. Contact Us

• If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• CRP Robots

• Email: info@crp-robot.com

• Website: https://www.crp-robot.com